Durasafe Off Vehicle Coupler Ball Accessory

Any shipping questions, comments and concerns, please email us: shipping@hoemarine.com

Hennessey Outdoor Electronics ships via every major carrier. We Currently offer free shipping on most items over $250. A $12.00 flat rate may apply on all other orders. Overnight shipping is available, but we will need to calculate the charge based on your location and size. Freight fees may apply.

Shipping rates DO NOT apply to shipments outside the United States.  Please email us for rate details.

Most of our shipments will be sent UPS ground but we reserve the right to use other carriers based on location, convenience and best rates.

COD Shipments

We do not accept COD orders.

National Orders (USA):

We ship using carriers that provide tracking on all packages.

Orders not Received: 

Once an order has been shipped and there is a delivery confirmation, Hennessey Outdoor Electronics is not responsible for any theft of product or delivery to the wrong address.

Damaged Product Claims:

Each package is checked for their content for quality control and packed to ensure that they arrive safely. If you receive a damaged package ask the carrier to note the condition at delivery. You must then email us at sales@hoemarine.com for a RMA number. You will then receive an email with the address of where to ship the returned item to. PLEASE NOTE: SHIPPING CHARGES ARE NON-REFUNDABLE AND THIS INCLUDES ANY TYPE OF RETURNED ITEM.

Missing Product Claims:

Each package and contents are checked before shipping for content. If a customer claims that a product has not been received, you may file a claim with us to investigate the situation. If we determine a product in fact was missing from the package, we will credit your account immediately.

Used Merchandise:

In the event that used items or trade ins are offered we have a 30 day money back guarantee. If you experience a problem with your used item please email sales@hoemarine.com to discuss the issue and we will get it taken care of.

SHIPPING METHODS:

• UPS Ground 3-7 business days
• FedEx Ground 3-7 business days
• USPS- 1-4 business days

International Orders:

Please email us at:  shipping@hoemarine.com for shipping rates outside of United States.

COVERAGE & CARRIERS:

We ship to residential and commercial addresses in the United States. We do not ship to P.O. Boxes or APO/FPO addresses.

ORDER TRACKING:

Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

Please see our page under Returns, shipping and backorder policy for further information.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Customer can requests returns directly from account, please use link below:

https://shopify.com/11234138/account

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

• Additional non-returnable items:
• Opened Items
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts will not be refunded or
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at HOEmarine@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at HOEmarine@gmail.com

Shipping
To return your product, you should mail your product to: 860 Rhea County Hwy, Dayton TN 37321

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.